Month: June 2019

Helpdesk updated to OTRS 6.0.19

What’s New Updated translations, thanks to all translators. Added Macedonian and Romanian translations. Bug Fixes Bug#14491 – Ticket::DefineEmailFrom not used for external notes. Added new system configuration options Ticket::Frontend::CustomerTicketZoom###DisplayNoteFrom and Ticket::Frontend::CustomerTicketZoom###DefaultAgentName to define if agent name should be shown in external notes in the customer interface or should use a default generic name instead. Bug#13867 – In the process management within …

Helpdesk updated to OTRS 6.0.19 Read More »

Helpdesk updated to OTRS 6.0.18

What’s New Updated translations, thanks to all translators. Made article header expansion state configurable. For this, there is is a new setting `Ticket::Frontend::ArticleHeadVisibleDefault`, which is inactive by default and can be activated to show the article header area expanded by default. Bug Fixes Bug#14055 – Translation of “copy” to german in AdminNotificationEvent wrong. Bug#14442 – Legacy references …

Helpdesk updated to OTRS 6.0.18 Read More »