For open source products Lightspeed provides a variety of On-Site (OS) and Remote Support (RS) options. Due to travel restrictions, OS service is available only in Singapore at the present. However, for the most part RS options suffice for all except hardened sites with no external network access. So long as there is ssh, we are able to support you. We provide per-incident support contracts for development teams using PostgreSQL, mysql, Squid Proxy and NGINX primarily – most other Open Source platforms intended for production use by end-users (e.g. OTRS, Postfix, Cyrus IMAP, SuiteCRM etc) are available as a monthly support contract with an SLA. All contracts come with access to the support portal at https://helpdesk.lightspeed.com.sg
FlexiCare
Our most popular offering combines a support for a whole host of support options by using prepaid units. These are valid for a year, and can be drawn down upon flexibly – you can switch between one and four hour response times as well as next business day (NBD) depending on the urgency of the issue on hand. Security and performance updates using vendor supplied packages and patches. Units are non-transferable, nor can unused units be carried forward. This works best when usage can be reasonably forecast as we need to set aside people time based on total man hours sold.
TotalCare
This is an all-risks contract where we handle release and packaging of Open Source software. Bugfixes originate from us directly and are fed back to the upstream project to be merged for use by everyone – however you get the benefit of having your specific problem fixed in a timely fashion rather than waiting for the community to respond. Packages are available as RPMs for either RHEL 7/8, or as a Red Hat Universal Base Image (UBI) for deployment via either docker or podman. We can only support packages signed by us – any source code modification voids your entitlement to further support.
InstaCare
Ad-hoc support for those urgent situations you never thought you’d come up against. The most expensive way to engage us on a dollar per hour basis, but if you rarely have any issues and come up against a problem nobody can help you with, we’re probably the most cost effective option. Prepaid only – starts from SGD800 per incident or hour, whichever is greater.
TeleCare
Long term maintenance for a variety of popular and stable Open Source software – uptime monitoring, proactive problem detection and immediate break-fixes. Proudly supporting business critical deployments all over the world since 1998. Security and performance updates using vendor supplied packages and patches. SLA for single instance deployments come with 98.5% uptime and clustered systems come with 99.95% uptime. Pricing from SGD350/month for a single server. Available for on-premise, co-located or cloud installs.
